Privacy Policy

1. Introduction

Royal King Seeds (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at royalkingseeds.ca or place an order with us.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian provincial privacy legislation. By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Identity Information: Full name, date of birth (for age verification purposes).
• Contact Information: Email address, phone number, mailing address, and shipping address.
• Financial Information: Payment details required to process your order (credit card numbers are processed by our secure third-party payment processors and are not stored on our servers).
• Account Information: Username, password, order history, and preferences associated with your account.
• Technical Information: IP address, browser type, operating system, device identifiers, pages visited, referring URL, and browsing behaviour on our site.
• Communication Information: Any correspondence you send to us, including emails, contact form submissions, and customer service interactions.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders, including payment processing and shipping.
• To create and manage your customer account.
• To communicate with you about your orders, account, or inquiries.
• To send you marketing communications (only with your express consent), including promotions, new product announcements, and newsletters.
• To improve our website, products, and services through analytics and usage data.
• To detect, prevent, and address fraud, security issues, or technical problems.
• To comply with legal obligations and enforce our terms.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, understand how you use our site, and improve our services.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly (e.g., shopping cart, authentication).
• Analytics Cookies: Help us understand how visitors interact with our site so we can improve the user experience.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

5. Consent

By providing your personal information to us, you consent to its collection, use, and disclosure as described in this Privacy Policy. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may limit our ability to provide certain products or services to you.

For marketing communications, you can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

6. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our business, including payment processors, shipping carriers, email service providers, and analytics platforms. These providers are contractually obligated to protect your information.
• Legal Requirements: When required by law, court order, or government regulation, or to protect the rights, property, or safety of Royal King Seeds, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

7. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include SSL encryption for data transmission, secure server environments, access controls, and regular security assessments. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records and transaction data are retained for a minimum period required by Canadian tax and commercial regulations. When personal information is no longer needed, we securely delete or anonymize it.

9. Your Rights and Access

Under PIPEDA and applicable provincial legislation, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Withdraw consent for the collection, use, or disclosure of your information (subject to legal exceptions).
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us at support@royalkingseeds.ca.

10. Children's Privacy

Our website and services are intended for adults who are of legal age to purchase cannabis products in their province of residence (19 years of age in most provinces, 18 in Alberta and Quebec). We do not knowingly collect personal information from individuals under the legal age. If we learn that we have collected information from a minor, we will take steps to delete that information promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: